Damage Replacement

Countertop Damage Replacement in Asheville

A guest cracked the top, or set a pan down without a trivet and left a permanent dull scar in the quartz, and there is a check in on Friday. This is the call we get most often from short term rental owners, and it is the one where speed is the entire service.

What We Can Do Quickly

If your unit uses a common engineered quartz specification, we can usually source matching material fast, because quartz is manufactured to a consistent color rather than quarried in lots. A single run replacement is often possible within a few days of the call.

If the damage is to natural stone, be realistic with us about the timeline. Matching a granite lot from several years ago may simply not be possible, in which case the honest options are replacing the affected run with the closest available match or replacing the whole kitchen. We will tell you which we think is defensible.

Repair Before Replacement

Not everything needs replacing. An edge chip takes a color matched resin fill and a polish, and most disappear from normal viewing distance. A heat mark in quartz, unfortunately, does not repair, because the resin has changed state rather than been removed.

Send a photo before you assume the worst. We can often tell from an image whether this is a two hour repair or a real replacement, which saves you a visit.

Documentation for Claims

If you are recovering the cost from a guest, a platform, or insurance, we will provide an itemized written assessment describing the damage and the necessary work. Owners tell us this makes claims go considerably more smoothly, so just ask when you call.

Prevention

The overwhelming majority of rental countertop damage is heat on quartz. Trivets in the unit and one line in the house manual prevent most of it.

Call (828) 881-6380 and send a photo.